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FAQ


We have answered some of the most common questions that people might have regarding our products. If you don't see an answer that matches your query, please feel free to reach out to us using the Contact Us page. 

How do I get a copy of the Paww WaveSound 3 User Guide?

Please click here to download the file.

How do I get a copy of the Paww WaveSound 2 User Guide?

Please click here to download the file.

How do I get a copy of the Paww SoundBox 10 User Guide?

Please click here to download the file.

How do I get a copy of the Paww DualSound User Guide?

Please click here to download the file.

Why does my Bluetooth connection disconnect sporadically?

With a focus on Bluetooth connected devices, we get asked this question often. So we decided to write a blog about it! Please refer to the blog by clicking here. It will give you detailed explanation on what causes the disconnections, and steps that you could undertake to fix them.

With the DualSound, why doesn't the micro-USB connector completely embed into the port like with other devices?

While seeing the connector not completely embed into the port might make it appear that the device is defective, it was actually a design decision that our engineers made to make the control box as compact and light as possible. 

How long does it take to ship orders?

Most orders are shipped within 24 hours.

What is your return policy?

We allow returns of unused, resaleable products within 15 days of purchase. For more information on our return policy, please refer to our Return and Refund Policy page. If you still need additional information or would like to apply for a refund, please feel free to reach out to us from the Contact Us page.